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Merchant Registration

Register your business to start accepting cryptocurrency payments with SafeBank.

Registration Process​

The entire process takes about 15-20 minutes and requires business documentation.

Step 1: Create Business Account​

  1. Go to SafeBank Merchant Portal

    • Visit merchants.safebank.io
    • Or tap "Business Account" in the app

  2. Enter Business Information

    • Business legal name
    • DBA (Doing Business As) name, if different
    • Business type
    • Industry/category
    • Website (if applicable)

  3. Business Address

    • Physical business address
    • Country and region
    • Business phone number
    • Support email address

Step 2: Business Verification​

Provide documentation to verify your business:

Required Documents:

For Registered Businesses:

  • Business registration certificate
  • Tax ID / EIN number
  • Certificate of incorporation (if applicable)
  • Proof of business address

For Sole Proprietors:

  • Business license
  • Personal ID
  • Tax documents
  • Proof of address

Upload clear photos or scans

  • All corners visible
  • Text readable
  • Valid and not expired

Step 3: Owner Verification​

Verify business owners and authorized persons:

  1. Owner Information

    • Full legal name
    • Date of birth
    • Ownership percentage
    • Contact information

  2. ID Verification

    • Government-issued photo ID
    • Passport, driver's license, or national ID
    • Selfie verification

For businesses with multiple owners:

  • All owners with 25%+ ownership must verify
  • Add additional authorized users later

Step 4: Bank Account Connection​

Link your business bank account:

Options:

A. Instant Verification (Recommended)

  1. Select your bank from the list
  2. Log in securely
  3. Automatic verification

B. Manual Verification

  1. Enter bank account details
  2. Two small deposits made
  3. Verify deposit amounts

Purpose:

  • Withdraw cryptocurrency proceeds
  • Auto-convert crypto to fiat (optional)
  • Payout settlement

Step 5: Business Details​

Complete your business profile:

Business Information:

  • Description of goods/services
  • Average transaction amount
  • Expected monthly volume
  • Primary cryptocurrencies to accept

Customer Service:

  • Support phone number
  • Support email
  • Refund policy
  • Business hours

Settlement Preferences:

  • Auto-convert to fiat: Yes/No
  • Settlement frequency: Daily/Weekly/Monthly
  • Settlement currency preference

Step 6: Review and Submit​

  1. Review all information

    • Verify accuracy
    • Check for typos
    • Ensure documents are clear

  2. Accept Terms

    • Merchant Agreement
    • Terms of Service
    • Privacy Policy
    • Processing agreement

  3. Submit for Review

    • Application submitted
    • Verification begins
    • Email confirmation sent

Verification Timeline​

Standard Processing:

  • Initial review: 1-2 business days
  • Document verification: 1-2 business days
  • Bank account verification: 3-5 business days (if manual)
  • Total: 2-7 business days

Expedited Processing (available for established businesses):

Account Types​

Basic Merchant​

Best for: Small businesses and startups

Features:

  • Accept all major cryptocurrencies
  • Mobile POS
  • Basic reporting
  • Email support

Limits:

  • $10,000/month transaction volume
  • $500 per transaction

Cost:

  • 0.5% per transaction

Professional Merchant​

Best for: Growing businesses

Features:

  • Everything in Basic, plus:
  • Multiple locations
  • Advanced analytics
  • API access
  • Priority support
  • Custom branding

Limits:

  • $100,000/month transaction volume
  • $5,000 per transaction

Cost:

  • 0.4% per transaction

Enterprise Merchant​

Best for: High-volume businesses

Features:

  • Everything in Professional, plus:
  • Unlimited locations
  • Dedicated account manager
  • Custom integration support
  • White-label options
  • SLA guarantee

Limits:

  • Unlimited transaction volume
  • Custom transaction limits

Cost:

  • Custom pricing (typically 0.3% or less)
  • Contact sales for quote

After Approval​

Once approved, you'll receive:

  1. Welcome email with next steps
  2. Dashboard access to merchant portal
  3. API credentials (if applicable)
  4. Onboarding guide for your industry
  5. Support contact information

Setting Up Your Account​

Configure Payment Settings​

  1. Access Merchant Dashboard

    • Log in to merchants.safebank.io
    • Or open app and tap "Merchant Mode"

  2. Configure Acceptance

    • Select cryptocurrencies to accept
    • Set pricing display (crypto/fiat/both)
    • Configure auto-conversion settings

  3. Set Transaction Rules

    • Minimum transaction amount
    • Maximum transaction amount
    • Auto-refund threshold
    • Confirmation requirements

  4. Customize Checkout

    • Upload business logo
    • Choose theme colors
    • Set success/failure messages
    • Configure receipt options

Train Your Staff​

Resources Available:

  • Video tutorials
  • Printable quick-start guides
  • Training webinars
  • In-person training (Enterprise)

Key Topics:

  • Processing payments
  • Issuing refunds
  • Handling issues
  • Security best practices

Test Your Setup​

Before going live:

  1. Enable Test Mode

    • Dashboard → Settings → Test Mode

  2. Process Test Transactions

    • Use test cryptocurrency
    • Verify payment flow
    • Check receipt generation
    • Test refund process

  3. Verify Integration

    • Test all payment methods
    • Check webhook delivery
    • Verify reporting accuracy

  4. Go Live

    • Switch off Test Mode
    • Process first real transaction
    • Monitor for issues

Required Information Summary​

Have this ready before starting:

Business Documents:

  • Business registration
  • Tax ID/EIN
  • Business license
  • Proof of address

Owner Information:

  • Full legal name
  • Date of birth
  • Ownership percentage
  • Government photo ID

Bank Information:

  • Bank name
  • Account number
  • Routing number
  • Account type

Business Details:

  • Business description
  • Website URL
  • Support contact
  • Expected volume

Frequently Asked Questions​

How long does approval take?​

Standard approval is 2-7 business days. Expedited processing available for established businesses.

What if my application is rejected?​

You'll receive an email explaining the reason. Common reasons:

  • Incomplete documentation
  • Unverifiable information
  • Restricted industry
  • Compliance concerns

You can reapply after addressing the issues.

Can I have multiple locations?​

Yes! Professional and Enterprise plans support multiple locations.

Do I need a business bank account?​

Yes, a business bank account is required for withdrawals and settlements.

What industries are supported?​

Most industries are supported. Some restricted industries include:

  • Adult content
  • Gambling (without license)
  • Illegal goods/services
  • Tobacco and vaping
  • Weapons and ammunition

Contact sales if you're unsure about your industry.

Can I accept both crypto and fiat?​

Yes! SafeBank merchants can accept cryptocurrency while:

  • Auto-converting to fiat currency
  • Keeping as cryptocurrency
  • Splitting (e.g., 50% keep, 50% convert)

Troubleshooting​

Verification Delayed​

If verification takes longer than expected:

  1. Check your email (including spam)
  2. Verify all documents are clear and valid
  3. Contact support with your application ID
  4. Provide any requested additional documentation

Documents Rejected​

Common reasons and solutions:

"Document unclear"

  • Take new photos with better lighting
  • Ensure all corners visible
  • Remove glare and shadows

"Document expired"

  • Provide current, valid documents
  • Check expiration dates

"Information mismatch"

  • Ensure names match exactly
  • Verify address is consistent
  • Check for typos

Bank Verification Failed​

Solutions:

  1. Verify account/routing numbers correct
  2. Ensure business name matches bank account
  3. Try instant verification instead
  4. Contact your bank to confirm account status

Next Steps​

After registration is approved:

  1. Set up payment acceptance →
  2. Configure your dashboard →
  3. Integrate with your systems →
  4. Start accepting payments →

Questions about registration? Contact merchants@safebank.io or chat with us in the app.